Informativa sui rimborsi

Returns and withdrawal policies

In accordance with applicable legal provisions, the buyer has the right to withdraw from the purchase without penalty and without specifying the reason, within 14 days pursuant to Article 57 of Legislative Decree 206/2005 from the date of receipt of the products.
For multiple purchases made by the buyer in a single order and delivered separately, the cancellation period begins from the date of receipt of the last product.

How to exercise your right of withdrawal:
Buyers can exercise their right of withdrawal easily and quickly directly on our website by clicking on the appropriate withdrawal link in our virtual storefront and following the guided procedure. Alternatively, they can send a written communication to our contact details.

The goods may be returned in one of the following ways:
- personal delivery to the Cesare Pavese Foundation headquarters (Piazza Luigi Ciriotti, 1 - 12058 Santo Stefano Belbo (CN)).
- shipping (paid by the customer) to the Cesare Pavese Foundation via a courier of the customer's choice and appropriately packaged.

The goods must be returned intact, in their original packaging, complete in all their parts, and with the accompanying tax documentation. 
Without prejudice to the right to verify compliance with the above, the site will refund the amount of the returned products within a maximum of 14 days from the date we were informed of your intention to withdraw.

As provided for by Article 56, paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the site may withhold reimbursement until the goods are received or until the buyer has demonstrated that they have returned the goods.

Exceptions to the right of withdrawal:
Pursuant to Article 59 of Legislative Decree 206/2005, the right of withdrawal is expressly excluded for the following types of products sold in our shop:
- Museum entrance tickets and event tickets (as they are services related to leisure activities with a specific date or period of performance).
- Audiobooks, CDs, or sealed audio media that have been opened or removed from their original cellophane after delivery.
- Digital content (e.g., Gift Cards) once the service has begun.

The website will process the refund using the same payment method chosen by the buyer at the time of purchase. If payment was made by bank transfer, and if the buyer wishes to exercise their right of withdrawal, they must provide their bank details: IBAN, SWIFT, and BIC, which are necessary for the refund.